ABOUT US
DMG Refills was built around sustainability and affordability. We believe it shouldn't cost more to reduce plastic waste so we're here to change that by delivering affordable co2 direct to your door.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, need it sooner? for a small refundable deposit we can dispatch your CO2 exchange to you whilst you're sending us your empty cylinder(s).
RETURNS
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at refills@dmgrefills.com If your return is accepted, we will arrange collection from you.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong product so that we can evaluate the issue and make it right. Exceptions / non-returnable items All items are returnable. However, we cannot accept returns on sale items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund toor proof of purchase. To start a return, you can contact us at refills@dmgrefills.com If your return is accepted, we will arrange collection from you.
REFUNDS
WARRANTY
This product is warranted to be free from defects in material and workmanship for a period of two (2) years from the date of original purchase for personal use, or one (1) year from the date of original purchase for commercial use. During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our option. This warranty extends only to the original consumer purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. If it is deemed your product is eligible for a warranty claim, DMG Refills will cover costs associated with shipping a replacement/ returning the defective item. This is not applicable for instances such as- but not limited to- ordering the wrong colour, size, flavour, or style. If the item is still unopened and in new condition, DMG Refills is willing to make this exchange (within 30 days or purchase), but you are responsible for all costs associated with returning the product to us and our returning a product or component to you. If the product or component is no longer available, we will replace it with a similar one of equal or greater value. This warranty does not cover PET bottles, used CO2, wear from normal use, use not in conformity with the provided directions, or damage to the product resulting from accident, alteration, abuse, or misuse. We reserve the right to charge a restocking fee for these instances. This warranty may be voided if the product is used with unauthorized accessories. We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states or provinces do not allow limitations on implied warranties or special, incidental, or consequential damages, so the foregoing limitations may not apply to you. This is the only express warranty for this product and is in lieu of another warranty or condition.